7 Questions Customers Ask

Can I make a payment to anyone?

Can I pay bills with my credit card?

Can I cancel a payment?

Who has access to my bill pay and funding account?

Can I pay a person or business if I don't have an account number?

What security features do you use?

Are there any payments I can't issue?

7 Questions Customers Ask

Can I make a payment to anyone?

Yes, you can pay anyone including your cable company, doctor, or Uncle Charlie. Payments to payees outside of the United States are prohibited and may not be issued under any circumstances.   Back to top

Can I pay bills with my credit card?

Currently, we don't issue payments from a credit card.   Back to top

Can I cancel a payment?

In most cases, you can cancel an electronic payment 3 days or more prior to its deliver-by date and you can cancel a check payment 5 days or more prior to its deliver-by date. To cancel a payment, click the Cancel link in the Pending Payments section on the Make Payments page.   Back to top

Who has access to my bill pay and funding account?

You are the only person who can authorize payments to be issued against your account. Our representatives only access your account information on a need-to-know basis, and only with your approval.   Back to top

Can I pay a person or business if I don't have an account number?

Yes, you don't need an account number to make a payment.   Back to top

What security features do you use?

Our service is highly secure, designed to fully safeguard the privacy and security of your financial information. Unlike normal Internet communication, all information sent to and from our processing center is encrypted and sent through a secure communications channel. Messages cannot be redirected, read, or tampered with. We also take advantage of the maximum level of security supported by your browser, including 128-bit RC4 encryption.   Back to top

Are there any payments I can't issue?

Due to legal requirements, we limit the ability to make certain types of payments. Payments to payees outside of the United States are prohibited and may not be issued under any circumstances. In addition, the following payments are discouraged, but may be scheduled at your own risk:

1. tax payments to the Internal Revenue Service or any state or other government agency
2. court-ordered payments, such as alimony or child support
3. payments to insurance companies

We will not notify you if you attempt to make any of these payments and we will not be liable if we do not make a prohibited or discouraged payment that you've scheduled.   Back to top