Help
Frequently Asked Questions
Do all financial institutions offer Bill Pay CDs?
What is a Bill Pay CD?
Do I need any special software to use a Bill Pay CD?
How do I unlock my Bill Pay CD?
I received a damaged Bill Pay CD. What can I do?
Can I cancel or modify my order?
Bill Pay CDs
No, only selected financial institutions offer this service. For more information, please contact your financial institution. Back to top
A Bill Pay CD gives you the ability to view all available bill images and payment history on a convenient CDanytime you choose! With a Bill Pay CD, you'll always have your most important financial information at your fingertips, whether you need it now, or years from now. (Remember, we only maintain your bill images online for 24 months). All Bill Pay CDs offer the following features:
PC System Requirements: This CD is supported on Windows 98/ME/2000/XP only. Viewing the contents requires Microsoft® Internet Explorer 6.0, Firefox® 1.x, or Netscape® 7.x. Mac System Requirements: This CD is supported on Mac® OS X 10.2 or higher only. Viewing the contents requires Safari® 1.2 or higher, Firefox® 1.x, or Camino® 1.x. Note: Safari® 1.2 - 1.3 are only available for OS X 10.3; Safari® 2.0 is only available for OS X 10.4. Back to top
For your security, the information on each CD is encrypted and password protected. After placing an order you will receive a unique key code (via e-mail) to access your personalized CD. This code is also available online, along with your order information. Back to top
Please contact Contact Us. A representative will work with you to resolve the issue, and if necessary, order a replacement CD. Back to top
Yes, as long as the CD production process has not begun, you may cancel your order by clicking the Cancel link on the CD Order Status page. To modify your order, you would first cancel it, and then submit a new order with the correct information. Back to top